Frequently Asked Questions

Q. Who is ESSIbuy.com, Inc.?

A. ESSIbuy.com, Inc., a subsidiary of Engineered Support Systems, Inc. (ESSI), is a product and logistics support company and serves as ESSI’s “One Stop Logistics Shop.” ESSIbuy provides product and service support for ESSI’s other 13 subsidiaries. In addition, ESSIbuy supports other products and systems manufactured by companies outside the ESSI family. ESSIbuy is also a provider to ESSI’s customers’ worldwide.

The convenient Web-based storefront allows registered military and commercial customers from around the world to access these spare and repair parts and products, training, maintenance and other logistical services quickly and easily. (Customers can register through our Web site or over the phone by speaking to one of our customer service representatives.) In short, ESSIbuy.com, Inc. is the “one stop logistics shop” storefront to the entire ESSI Corporation with regards to parts, end items and services.

Q. Can anyone do business with ESSIbuy.com?

A. Yes. We currently work with all branches of the U.S. Military, U.S. and foreign Governments and commercial companies.

Q. What are the methods of payment that can be used to do business with ESSIbuy.com?

A. Credit cards, purchase orders, IMPAC card and wire transfer.

Q. Can I track my orders on the ESSIbuy.com Web site?

A. Yes, with a valid user name and password. ESSIbuy can also tailor your own site to reflect your specific information requirements.

Q. Does ESSIbuy.com ship orders outside the Continental U.S.?

A. Yes. Depending on the final user and destination, Export Licenses may be required. Your ESSIbuy representative will coordinate the process with you.

Q. If I use a credit card, when does the card get charged?

A. When your order ships. We will provide you with an invoice at that time, including your tracking information.

Q. Who does ESSIbuy support?

A. We support all the ESSI subsidiary companies: Engineered Air Systems, Fermont, Keco, Marlo Coil, Systems & Electronics Inc., Pivotal Power, Radian, TAMSCO, Engineered Electronics Inc., Universal Power Systems, Prospective Computer Analysts, Inc., Mobilized Systems, Inc., and Spacelink International. We also support a wide range of non-ESSI companies including Karcher, Durodyne, MultiQuip, MQ Power and Carter Ground Fueling.

Q. Does ESSIbuy quote directly to the government?

A. Yes, and we also have a strategic partnership with SAIC Corp. which distributes a number of our products to the Defense Logistics Agency (DLA).

Q. Does ESSIbuy accept email RFQ's?

A. Yes. Our email is essibuy@essihq.com and our fax number is 314-553-4545.

Q. How do I become registered to buy from ESSIbuy?

A. Simply call 866-ESSIbuy (377-4289) and talk to an account manager.